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CEOs have seen 鈥渄igital鈥� disrupt industries over time and may consider it has reached maturity, even as COVID-19 accelerated its importance in their enterprises. Yet research from McKinsey and Henley Business School finds that going digital presents significant challenges. There is a pronounced performance gap between digital leaders and their peers. Hence CEOs should ask their executive teams: 鈥淎re we a digital leader and if not, why not?鈥�

The survey report analyzes data from more than 300 enterprises and 50,000 data points to review the practices and outcomes for digital leaders of large enterprises. It shows that, in contrast to digital natives, striving for customer agility often leads to costly and inflexible IT interfaces and services. This IT complexity then results in an agility reduction paradox due to increasing technical debt. The survey quantifies the impact as being highly significant, and it explores how digital leaders are using Enterprise Architecture (EA) to address these issues.

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